Zuku, an East African telecommunications provider under the umbrella of Wananchi Group, offers internet, television, and voice services. The company aims to make quality home entertainment and communication services accessible to homes and businesses across the region.
Zuku’s Core Services
Zuku offers services through two platforms: Zuku Fiber and Zuku Satellite TV. Zuku Fiber, a cable network, provides high-speed internet, TV, and phone services through a single connection, mainly available in Nairobi and Mombasa. Residential internet speeds can reach up to 250 Mbps, making it a competitive option in East Africa.
Internet services are available in various packages, ranging from internet-only options to triple-play bundles that include television and voice services. Internet-only speeds start from 10 Mbps. These packages typically include free installation and a modem. Zuku’s television services offer a broad selection of channels, with over 100 channels on satellite and more than 120 on fiber, including local and international content across genres like movies, sports, and news.
Voice services are integrated into Zuku’s triple-play offerings, providing fixed-line telephony. These bundled packages combine internet, TV, and phone services for convenience and potential cost savings. Zuku also offers business-specific packages with higher speeds and tailored solutions.
Getting Connected with Zuku
Becoming a Zuku customer involves a straightforward process, beginning with an availability check. Zuku Fiber’s cable network is primarily available in Nairobi and Mombasa, while Zuku Satellite TV offers nationwide coverage across Kenya, Uganda, Tanzania, Malawi, and Zambia. Customers can verify service availability by contacting Zuku sales or checking their website.
After confirming availability, select a suitable package. Zuku offers various internet-only, TV-only, and triple-play bundles, with speeds and channel counts varying to accommodate different needs and budgets. Triple-play options combine internet, TV, and phone services for a unified solution. The subscription process requires basic documentation and can be completed online, at a Zuku shop, or through a sales agent.
Installation follows subscription, where Zuku technicians set up necessary equipment like a modem and digital TV decoder. Installation is often provided free of charge with new subscriptions. Services are activated after physical installation.
Managing Your Zuku Service
Managing Zuku service involves options for billing, support, and account adjustments. Customers can check bills and make payments through mobile money platforms like Mpesa, Airtel Money, Equitel, and mobile banking apps. For Mpesa payments, a specific pay bill number is used, with transactions typically reflecting within a few hours.
Zuku provides multiple channels for customer support to address queries and technical issues. These include phone lines for fiber and satellite services, email support, and social media platforms like Facebook and Twitter. Physical Zuku shops and offices are also available in major cities for in-person assistance.
For common issues like internet or TV disruptions, basic self-troubleshooting often resolves the problem, such as restarting the modem or decoder. Account management allows customers to upgrade or downgrade packages, manage personal details, or report service disruptions.