What Is a Patient Representative and What Do They Do?

A patient representative serves as a designated voice for an individual in the healthcare setting when that patient is unable to speak for themselves. This role ensures a patient’s autonomy and preferences are respected during incapacity. The representative translates the patient’s known wishes into actionable medical decisions. This safeguard upholds the patient’s right to direct their own care.

Defining the Role and Scope

A patient representative is a person legally authorized to make medical decisions on behalf of another individual, known as the principal. This authority, often formalized as a Health Care Agent or Proxy, is derived from the patient’s prior appointment. The scope of their power is strictly limited to healthcare matters, not financial or legal issues.

The representative’s power only “springs” into effect when a treating physician determines the patient lacks the capacity to make or communicate their own decisions. Until that moment of incapacity is certified, the patient retains all rights to direct their own care, and the representative has no decision-making authority. This designation differs significantly from an informal representative, such as a family member who may offer emotional support.

Primary Duties and Responsibilities

The function of the patient representative is to communicate the patient’s treatment preferences to the medical team. This includes conveying instructions regarding life-sustaining measures, such as ventilation, hydration, or nutritional support. The representative must make decisions based on the patient’s values and previously expressed wishes, not on their own personal beliefs.

A responsibility is consenting to or refusing specific medical procedures, including surgeries, medications, or diagnostic tests. To make informed choices, the representative is granted the right to access the patient’s health information, allowing them to review medical records and discuss the diagnosis and prognosis with providers. While the health agent is not a financial manager, they coordinate with any financial agent to ensure the chosen care plan is financially feasible.

Different Contexts for Representation

The term “patient representative” is broad, encompassing several specific roles. The primary role is the Healthcare Proxy or Agent, personally chosen and legally appointed by the patient through an advance directive to make medical decisions. This is the only type of representative with legal authority to consent to treatment.

Facility Representatives

Facility Representatives are administrative staff employed by a hospital or clinic. They assist patients with non-medical issues like scheduling, billing, and general customer service.

Surrogate Decision Makers

A Surrogate Decision Maker is a person appointed by state law or a court when an incapacitated patient has not formally designated a representative. State statutes define a hierarchy of family members, such as a spouse or adult child, who can act in these situations.

Establishing Representation

Formal representation is established through a legal document known as a Durable Power of Attorney for Healthcare or a Health Care Proxy. This document names the specific person, or agent, who gains authority upon the patient’s incapacitation. The process requires the patient, known as the principal, to be of sound mind when the document is executed.

The validity of the document is established by the principal’s signature, along with specific requirements for witnesses or a notary public, which vary by state law. Some jurisdictions require two adult witnesses who are not the appointed agent, while others allow for notarization. It is important to communicate the existence of this document and provide copies to the designated agent and all healthcare providers before the need for representation arises.