The Randall’s app is a digital tool designed to enhance the shopping experience for customers. It serves as a central hub for managing deals, earning rewards, and streamlining grocery and pharmacy needs. The app aims to make shopping more efficient and cost-effective by providing personalized savings and essential services.
Key Features and Benefits
The Randall’s app offers a range of functionalities. A primary benefit is digital coupons and personalized offers, allowing shoppers to find and “clip” hundreds of weekly deals and exclusive discounts tailored to purchasing habits. These offers provide significant savings on groceries and other items.
The app integrates the Just for U® Rewards program, where users earn points on nearly every purchase. Points can be redeemed for discounts on groceries or gas, providing flexible savings options. Members also receive perks like a free item each month and an annual birthday treat.
The app simplifies meal planning and shopping trips through its shopping list feature. Users can quickly add items to their list, helping to ensure nothing is forgotten. This digital list can be accessed and updated at any time, contributing to a more organized and efficient shopping experience.
Pharmacy Management
Pharmacy management allows users to manage, transfer, and refill prescriptions for family members and pets directly through the app. This functionality also provides access to vaccine information and the ability to consolidate health records, streamlining healthcare-related tasks.
Order Ahead Services
The app supports order ahead services for pickup or home delivery. Users can track order status, receive notifications, and check-in curbside for DriveUp & Go orders, making it easier to receive groceries without entering the store.
Store Features
The app includes a store locator and access to weekly ads, enabling shoppers to find Randall’s locations, view store hours, and browse sales. The “Shop In Store Mode” feature helps customers locate items by aisle and check prices, further enhancing the in-store shopping experience.
Getting Started and Using the App
To start, download the Randall’s app from the App Store or Google Play. Users can then create a new account or link an existing Randall’s account. This setup connects the app to personalized savings and loyalty information.
The app interface has clearly labeled sections for deals, shopping lists, and rewards. Users can access the “Deals” or “Deals Plus” tab to find hundreds of weekly coupons and personalized offers. Clipping these digital coupons is a straightforward process; select the desired offers to add them to your account; they apply automatically at checkout when the linked phone number or QR code is used.
Creating a shopping list within the app helps organize purchases. Users can add items directly to their list, streamlining the planning process. To use Just for U® rewards, view your points balance and redeem them for grocery or gas discounts in the app’s “Rewards” section. The app allows for redemption options, including automatic cash off at checkout.
For pickup or delivery, the app facilitates the entire process. Users can select items, choose a pickup time or delivery slot, and manage order details. Managing pharmacy needs involves selecting the pharmacy section to request refills, transfer prescriptions, or access health records. The app provides a digital extension of in-store shopping and pharmacy services.
Troubleshooting and Support
Users may encounter app issues, such as it not loading, crashing, or coupons not applying correctly. First, ensure the app is updated to its latest version, as updates often include bug fixes and performance improvements. If coupons don’t apply, verify they were “clipped” in the app before checkout and that the correct linked account was used.
Login issues can be resolved by double-checking credentials or using the password recovery option if available. If rewards points are not displaying or redeeming correctly, confirm your Just for U® account is linked. Also, ensure you are using the registered phone number or scanning your member QR code at checkout.
For persistent problems or more complex inquiries, Randall’s offers several support channels. Users can find assistance through an in-app “Help” or “FAQ” section, or via customer service chat. Direct customer service contact is also available by phone. The Randall’s website provides additional support resources.