Hers is a telehealth platform designed for women that lets you get prescriptions for hair loss, skincare, mental health, weight loss, and sexual health without visiting a doctor’s office. You fill out an online assessment, a licensed provider reviews it, and if you qualify, medication ships to your door. The entire process can happen without a video or phone call in most states.
The Consultation Process
Everything starts with an online questionnaire. You pick a treatment category (hair, skin, mental health, weight loss, or sexual health), then answer questions about your medical history, current symptoms, and goals. The assessment is specific to the condition you’re seeking help for, so a weight loss intake looks different from a mental health screening.
A licensed healthcare provider reviews your answers and decides whether you’re a good candidate for treatment. In most states, this review happens asynchronously, meaning you won’t need to schedule a live appointment. Instead, you connect with your provider through secure in-app messaging. If the provider needs more information or wants to discuss your case, they’ll reach you through that same messaging system. If they determine treatment is appropriate, they create a personalized plan and write a prescription.
What Hers Treats
Hers covers several categories, each with its own set of medications and products.
Hair loss: The primary prescription option is minoxidil, a topical treatment applied directly to the scalp once daily. The Hers hair regrowth formula uses 5% minoxidil, the same strength found in over-the-counter products but bundled with the telehealth consultation. You apply half a capful to the thinning area each day. Some treatment plans may also include spironolactone, an oral medication that can help with hormonally driven hair loss.
Skincare: Hers offers custom prescription creams for acne and anti-aging. These formulas typically combine ingredients like tretinoin (a potent form of vitamin A that speeds skin cell turnover), azelaic acid (which targets uneven skin tone and breakouts), and niacinamide (which helps smooth fine lines, typically at 4 to 5% concentration). The specific combination and strengths are tailored based on your assessment answers and skin concerns.
Mental health: Providers can prescribe common antidepressants and anti-anxiety medications. Options include generics of well-known brands like Lexapro, Zoloft, Prozac, and Wellbutrin XL, along with propranolol for anxiety-related symptoms like rapid heartbeat. You receive a personalized treatment plan based on your screening, and the provider monitors your progress through follow-up messaging.
Weight loss: Hers offers both oral medication kits and injectable options. One popular oral program bundles three medications together: metformin (which helps regulate blood sugar), bupropion (which can reduce appetite), and a combination capsule of naltrexone, topiramate, and B12. This oral kit runs about $79 per month when paid on a six-month plan. Hers also offers compounded GLP-1 injectables, the same class of medication as Ozempic and Wegovy, though pricing for those is separate and typically higher.
How Prescriptions Are Filled
Once your provider writes a prescription, you have two paths. The default option is having Hers fill it through their own pharmacy and ship it directly to you. Medications arrive in discreet packaging, and refills are handled automatically based on your subscription schedule. The other option is asking your provider to send the prescription to a local pharmacy instead. This second route is worth considering if you have insurance, since your plan may cover the medication cost when filled at an outside pharmacy.
Pricing and Insurance
Hers does not accept health insurance, HSA, or FSA payments. Everything on the platform, consultations included, is paid out of pocket. The cost varies by treatment category. Skincare and hair loss subscriptions tend to be on the lower end, while weight loss programs with GLP-1 medications cost significantly more.
The workaround for insurance coverage is the local pharmacy route mentioned above. If your Hers provider sends a prescription to your regular pharmacy instead of fulfilling it in-house, your insurance may pick up part or all of the medication cost. You’d still pay Hers for the consultation itself, but the drug cost could drop substantially depending on your plan’s formulary.
What the Ongoing Experience Looks Like
Hers operates on a subscription model. After your initial consultation and prescription, you’re enrolled in recurring shipments at whatever interval your treatment requires, typically monthly or every three months. You can message your provider through the app if you experience side effects, want to adjust your dosage, or have questions about your treatment. Canceling or pausing a subscription is handled through the app or website, though some plans require you to cancel before a specific billing date to avoid the next charge.
The platform works best for people dealing with straightforward, well-defined conditions where remote assessment is sufficient. If a provider determines during your intake that your situation is too complex for telehealth, or that you need in-person evaluation, they’ll let you know rather than prescribe through the platform.