Target Optical, the eye care provider located within Target stores, offers a return and exchange policy for prescription eyewear. This policy is separate from the standard Target store merchandise returns. It is designed to ensure customer satisfaction with a product custom-made for specific vision needs. The policy allows for returns or exchanges if you are unhappy with your purchase, whether due to frame preference, fit, or lens issues.
Understanding the Standard Return Window
The standard return policy for prescription glasses purchased through Target Optical is backed by a 90-day satisfaction guarantee. This window allows customers to request a full refund or an exchange for nearly any reason. The 90-day period begins from the date of purchase or the date the glasses were picked up.
This policy covers situations such as finding the frame style less appealing, discomfort with the physical fit, or simply deciding against the purchase. To qualify for a full refund, the returned items must be in their original condition and suitable for resale. The guarantee does not cover glasses that have been accidentally damaged, scratched, or broken due to misuse.
Refunds are typically returned in the same form as the original purchase. If a customer chooses an exchange, they can select a new pair equivalent to the original purchase price. For online orders, Target Optical often provides a prepaid shipping label to facilitate the return.
Addressing Prescription Accuracy Concerns
Returns or remakes related to prescription accuracy are handled under the satisfaction guarantee but involve a specific verification process. Vision issues, such as blurriness or distortion, may be due to lens manufacturing or difficulty adapting to the new prescription. Opticians recognize that adjusting to a new prescription, especially with significant power changes or moving to progressive lenses, requires an adaptation period.
If the vision problem persists, the customer often needs to return to the prescribing eye doctor for a re-evaluation. If the doctor determines the prescription was incorrect or needs an adjustment, they typically issue a revised prescription at no additional charge. Target Optical will then offer a one-time remake of the lenses at no cost to ensure the glasses meet the corrected prescription.
The guarantee ensures the lenses precisely match the doctor’s written order, including spherical power, cylinder, axis, and pupillary distance (PD). An error in the PD can cause prismatic effects that lead to eye strain and headaches. If a manufacturing or prescription error is verified, the optical center of the lens is remade to align correctly with the wearer’s visual axis.
Required Documentation and Steps for Return
Executing the return of prescription glasses requires specific documentation for a smooth transaction. The customer must bring the original sales receipt or proof of purchase, as this document contains all necessary transaction details. For in-store purchases, the return must be processed at a Target Optical location, not the general Target customer service desk, because the optical center is a specialized department.
The glasses must be returned, ideally with all original packaging and accessories, such as the case or cleaning cloth. If the return is due to a prescription change, bringing the new, corrected prescription will streamline the remake or refund process. Refunds are typically issued promptly after the returned product is inspected to confirm its condition.