For residents of Edgecombe County, North Carolina, Edgecombe Water provides essential water and wastewater services. This guide aims to clarify how these services operate, how water quality is maintained, and how you can manage your account and access support.
Edgecombe Water’s Role and Services
Edgecombe Water serves as the primary provider for public water and wastewater services across Edgecombe County, North Carolina. The organization is responsible for delivering potable water to residents and managing the collection and treatment of wastewater. Their operations encompass a comprehensive system of water treatment, distribution networks, and wastewater processing facilities.
The water supplied to Edgecombe County’s water districts originates from surface water sources, primarily the Tar River. This water is treated through agreements with the City of Rocky Mount and the Town of Tarboro before distribution. Edgecombe Water’s mission prioritizes public health, safety, and the continuous maintenance of the county’s water infrastructure.
Ensuring Water Quality and Safety
Edgecombe Water maintains rigorous processes to ensure the safety and quality of your drinking water. Regular testing is conducted to monitor various parameters and confirm adherence to state and federal regulations, including those mandated by the Safe Drinking Water Act. This commitment helps safeguard the community’s health by providing clean and reliable water. Edgecombe Water’s systems are required by state law to maintain a minimum chlorine level of 0.2 mg/L, with daily testing to ensure safety.
The utility publishes annual Water Quality Reports, also known as Consumer Confidence Reports, which detail the previous year’s water quality. These reports provide information on the source of the water, detected contaminants, and compliance with established health standards. Residents can access these reports through the Edgecombe Water website to stay informed about their water supply. For the most recent quarter assessed (April 2024 – June 2024), tap water provided by Edgecombe Water was in compliance with federal health-based drinking water standards.
Managing Your Edgecombe Water Account
Managing your Edgecombe Water account involves understanding your bill and utilizing available payment methods. Your water bill typically includes charges for water usage, fixed service fees, and sewer fees, all calculated based on established rate structures. These rates are designed to cover the costs of water treatment, distribution, and wastewater management.
Edgecombe Water offers several convenient ways to pay your bill, including online payments, by mail, and in person at the Edgecombe County Administration Building. Online payments can be made through the Edgecombe County Utilities Citizen Self Service Site, requiring your account number and customer ID.
Setting up new service generally requires payment of service and deposit fees at the Edgecombe County Water Department, along with a lease or purchase agreement and identification. To disconnect service, customers should contact the department to have their meter read and locked, with the deposit applied to the final bill.
Getting Support and Reporting Issues
For various inquiries or to report issues, Edgecombe Water provides clear contact channels. You can reach the Edgecombe County Water Department at their main number during business hours for general questions or to leave a detailed message. Their office is located at 201 St. Andrew Street, Suite 149, Tarboro, NC 27886.
In case of after-hours emergencies, such as a broken water main or pipeline, residents can contact the Edgecombe County Sheriff’s Department. For issues like leaks or low water pressure, it is advisable to contact the water department directly for assistance.
Should a boil water advisory be issued, typically due to low pressure or service outages, residents are advised to boil all water for human consumption. This includes water used for drinking, making ice, brushing teeth, and food preparation, or to use bottled water. Vigorous boiling for one minute is recommended to eliminate potential disease-causing organisms.