FIGS has emerged as a widely recognized brand for medical apparel, serving healthcare professionals. This article offers a clear guide to navigating the order tracking process for FIGS purchases, ensuring you can stay informed about your package’s progress.
Locating Your FIGS Tracking Information
Finding your order’s tracking number is the initial step to monitoring its journey. After your FIGS order ships, a shipping confirmation email is sent to the email address used during purchase. This email carries a subject line such as “Your FIGS order has shipped!” or “Shipping Confirmation for your FIGS order,” and it contains the tracking number along with a direct link to the carrier’s tracking page.
Alternatively, you can access your tracking details by logging into your account on the official FIGS website. Navigate to your order history or “My Orders” section. Each order entry includes a tracking link or the tracking number itself, allowing you to view its current status.
Interpreting Your Order Status
Once you have located your tracking information, understanding the status updates helps clarify your package’s whereabouts. An order labeled “Processing” indicates the order has been received and is being prepared for shipment, but has not yet left the FIGS fulfillment center. This stage involves picking, packing, and labeling items before they are handed over to the shipping carrier.
When the status changes to “Shipped,” the package has been collected by the carrier and is en route. “In Transit” shows the package is moving through the carrier’s network, passing through various distribution centers. The final status, “Delivered,” signifies the package has reached its destination and was handed over to the recipient or left in a secure location.
Common Shipping and Tracking Problems
You might encounter issues when tracking your FIGS order. If a tracking number appears invalid or does not show updates, it is often due to the carrier’s system needing a few hours, or up to 24-48 hours, to register the initial scan after pickup. Waiting a short period before checking again often resolves this issue.
Should your package tracking remain stagnant for several days, or if the status shows “Delivered” but you have not received the package, direct action is warranted. First, contact the designated shipping carrier, such as FedEx or USPS, providing them with your tracking number for investigation. If the carrier cannot resolve the discrepancy after their inquiry, contact FIGS customer service with your order details and the carrier’s response for further assistance.