Gabriella Plants is a well-regarded online plant shop, recognized for its selection of houseplants. Many plant enthusiasts choose this shop for new additions to their indoor gardens. The company has cultivated a reputation for providing quality plants that meet customer expectations. It caters to a wide audience, from beginners to experienced collectors.
About Gabriella Plants
Gabriella Plants operates as a third-generation family business, with roots tracing back to the 1970s. Initially a wholesale operation, the family shifted to direct-to-consumer online sales in late 2018 or early 2019. Their mission is to cultivate high-quality, vigorous houseplants and deliver them safely “From Our Greenhouse to Your House®,” aiming to provide an exceptional customer experience.
The company employs specific cultivation practices to ensure plant health. This includes utilizing high-quality soils, time-release granular fertilizers, and locally sourced nursery pots. An innovative “Story Stakes” feature accompanies each plant, providing details about its history and origin. The company has experienced substantial growth, increasing the number of plants grown and shipped, and expanding its team.
What Plants Gabriella Plants Offers
Gabriella Plants offers a diverse array of houseplants, including popular, uncommon, and rare specimens. Their inventory primarily consists of aroids and other tropical plants, with specific sections for pet-safe and budget-friendly options. The selection frequently features Philodendrons, such as ‘Jose Buono’, the distinctive ‘Gabby’ (a cultivar that originated at Gabriella Plants), ‘Brasil’, ‘Birkin’, and ‘Rio’.
Customers can also find Alocasia varieties like ‘Frydek’ Variegata, and Syngoniums, including ‘Pink Splash’. Spider Plants, Scindapsus, and various Pothos types are regularly available. Ferns, such as the Boston Fern, are offered alongside various Monstera species, including Deliciosa and Adansonii. Hoya species like ‘clemensiorum’ and ‘Krimson Queen’, and several Aglaonema selections, further diversify their catalog. The company frequently updates its inventory, and popular plants can sell out rapidly due to high demand.
Purchasing from Gabriella Plants
Plants from Gabriella Plants are primarily acquired through their online store and shipped directly from their Oviedo, Florida greenhouse. Shipping typically occurs within seven days of purchase, though this can vary seasonally. The company prioritizes secure packaging, using polyfill and rubber bands to contain soil, and wrapping plants in corrugated paper or foam to prevent damage during transit.
For colder periods, Winter Protection Insurance is offered, including heat packs and individual weather checks for safe transit. While purchases are final once shipped, customers can open a claim within ten days of delivery for lost, damaged, or pest-affected plants, provided photo evidence. Replacements or refunds are issued at the company’s discretion. To ensure wider distribution, Gabriella Plants occasionally implements order limits. Local pickup options are also available by scheduled appointment.
Customer Experience and Reputation
Gabriella Plants generally receives positive feedback regarding its customer experience and standing within the plant community. Many customers report receiving healthy, well-established plants that are carefully packaged. The company’s customer service is frequently highlighted as responsive and helpful, assisting with concerns like shipping damage or plant health questions. Their engagement and transparency on social media platforms are also noted.
The packaging methods often receive praise for effectively protecting plants during transit, with specific mentions of polyfill, rubber bands, and skewers to prevent shifting. Customers consistently express satisfaction with the quality and vigor of the plants, often noting they surpass expectations in size and appearance. Although occasional minor shipping damage may occur, the company is proactive in addressing and resolving such issues. The brand’s online presence, including its YouTube channel, contributes to its reputation by allowing customers to observe their operations and plant care practices.