Done Medical is a telehealth platform providing virtual care for individuals seeking diagnosis and treatment for Attention-Deficit/Hyperactivity Disorder (ADHD). It connects patients with licensed clinicians, aiming to make ADHD management more accessible and convenient for those facing barriers to traditional in-person care.
Understanding Done Medical
Done Medical provides remote diagnosis and ongoing ADHD treatment as a telehealth service. The platform connects patients with licensed medical providers, including MDs, DOs, and Psychiatric Mental Health Nurse Practitioners (PMHNPs) experienced in ADHD care. Services generally include initial assessments, medication management, and continuous support for ADHD symptom management. While their mission statement mentions holistic treatment, the primary service provided through Done is medication management.
Done Medical also states that they may assist with co-occurring conditions such as depression, anxiety, and insomnia, which often present alongside ADHD. The platform focuses on personalized treatment plans tailored to individual needs.
The Done Medical Process
The patient journey with Done Medical typically begins with an online ADHD screening to determine if their services are a suitable fit. Following this, individuals schedule a virtual consultation with a healthcare provider and complete a pre-appointment assessment that gathers information on behavioral questions and medical history. This initial consultation, often lasting around 30 minutes, is dedicated to formulating a treatment plan and reviewing patient goals.
During this initial appointment, the clinician conducts a comprehensive evaluation to make a diagnosis. If ADHD is diagnosed and medication is deemed an appropriate treatment option, a prescription may be issued. Prescriptions can be filled at a local pharmacy or, in some cases, shipped directly to the patient’s home.
Cost and Insurance Coverage
Done Medical operates on a subscription-based model, with an initial evaluation fee and subsequent monthly membership charges. The initial assessment typically costs $299. Following the initial consultation, an ongoing monthly membership fee of $79 applies. This membership usually covers follow-up appointments, treatment adjustments, and prescription refill services, along with access to the care team.
Done Medical generally does not accept direct insurance payments for its services. However, patients may be able to use their Health Savings Account (HSA) or Flexible Spending Account (FSA) benefits to cover appointment and membership fees. While the platform does not cover medication costs, which range from $40-80 per month without insurance, they do offer out-of-network insurance support for those seeking reimbursement.
Advantages of Telehealth for ADHD Management
Telehealth offers several advantages for managing ADHD, including increased convenience and accessibility. Virtual appointments eliminate the need for travel to a physical clinic, saving time and reducing logistical burdens. This remote access also broadens the reach of specialized care, making it available to people in rural or underserved areas where psychiatric providers may be scarce.
The telehealth model can also reduce the stigma sometimes associated with seeking mental health treatment, as appointments can be conducted from the privacy of one’s home. Additionally, online platforms may offer shorter wait times for initial consultations compared to traditional in-person clinics, allowing individuals to receive a diagnosis and begin treatment more quickly.
Important Considerations and Criticisms
While telehealth offers convenience, concerns have emerged regarding the thoroughness of online ADHD diagnoses and the potential for over-prescription of stimulant medications. Regulatory bodies, such as the Drug Enforcement Administration (DEA), have scrutinized some online platforms, including Done Medical, for their prescribing practices, especially concerning controlled substances. Critics suggest that brief virtual consultations may not always allow for a sufficiently comprehensive evaluation of complex patient histories or co-occurring conditions, which could lead to misdiagnosis or inappropriate treatment.
Another consideration involves patient safety and the importance of integrated care. Some medical professionals emphasize that ADHD treatment often benefits from a multi-modal approach that includes therapy, coaching, and lifestyle adjustments, not solely medication. When choosing a telehealth provider for ADHD, it is advisable to look for platforms that clearly outline their diagnostic protocols, offer transparent pricing, and employ licensed, board-certified clinicians with specific experience in ADHD. Ensuring the provider facilitates communication with primary care physicians or other specialists can also promote better coordinated and safer care.