The 988 Suicide & Crisis Lifeline provides immediate support for individuals experiencing a mental health, substance use, or emotional distress crisis. This three-digit number offers a direct connection to compassionate, accessible care, serving as a universal entry point to a network of crisis centers across the United States, providing confidential assistance around the clock.
Calling for Someone Else
You can contact the 988 Lifeline if you are concerned about a loved one, friend, or even a stranger who appears to be in distress. The service is specifically designed to support individuals worried about someone else and needing guidance on how to help.
The caller does not need to be experiencing a crisis themselves to utilize 988 for another person. Trained crisis counselors are available to offer support and resources to family members, caregivers, and advocates. This includes advice on how to best support someone and determine appropriate next steps for intervention.
Recognizing When to Call
Identifying signs that someone might be in a mental health or suicidal crisis can prompt a call to 988. Observable behaviors include expressing feelings of hopelessness, withdrawing from social interactions, or engaging in risky behaviors. Sudden mood swings or talk about self-harm also suggest a person may be struggling.
Other indicators can involve isolating themselves, paranoia, or exhibiting violent or abusive behavior. Changes in daily tasks, such as neglecting personal hygiene, can also be a sign of emotional distress. If someone confides in you about suicidal thoughts, taking it seriously and offering a non-judgmental space to listen is important.
What Happens When You Call
When you contact 988, your call, text, or chat connects you with a trained crisis counselor. These counselors are equipped to listen, offer support, and help determine the best course of action. The conversation is confidential, and callers can remain anonymous if they prefer.
The counselor’s primary goal is to de-escalate the situation and provide immediate support, often by offering coping strategies or helping to create a safety plan. They can also connect the caller with local resources or services if additional support is needed. Fewer than two percent of 988 interactions require emergency services like 911, and over half of those instances occur with the caller’s consent.
When to Call 911 Instead
Differentiate between situations for 988 and those requiring 911. While 988 is for mental health and substance use crises, 911 is reserved for immediate, life-threatening emergencies. This includes situations where there is an imminent risk of harm to oneself or others, or a medical emergency.
Call 911 for an active suicide attempt, immediate danger to others, or a medical emergency occurring alongside a mental health crisis, such as an overdose. If there is any doubt about the level of imminent danger, calling 911 is the appropriate action to ensure immediate public safety and emergency medical intervention.